Refunds, Exchanges, Returns

If you have an issue with your order, please contact our customer service department between Monday and Friday from 10 a.m. to 4 p.m. Eastern US. We will do our best to respond within 24 hours or on the next business day.

Where is my order?

To track or check the status of your order, please use our track order feature or start a chat with our customer service team.

What is your return policy?

We stand behind the quality of our products and are pleased to offer a 30 Day Money Back Guarantee (excluding processing and handling charges). Any purchase made directly our website, in the event our product is defective and/or you are not completely satisfied, simply return the product with your proof of purchase (i.e.: receipt, Bill of Sale, UPC code, photo’s of the product, plus the production date code that is stamped on the product)  and reason of returning within 30 days from receipt of the package to receive your refund for the product(s) excluding processing and handling charges.

Contact our Customer Service Department toll-free or by email cs@thedessertstation.com for a Return Merchandise Authorization number and return instructions. We pledge to respond within 48 hrs (Monday through Friday) on all requests.

For your security, please return your package with an insured carrier (e.g.: UPS, FedEx, USPS Parcel, Canada Post, Purolator) and retain a receipt for your records. This will protect you in the event that the item ID is damaged or lost in transit.

How do I place a return or exchange?

Please chat with our customer service team to start a return or exchange.

Return Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

Return Shipping

Return shipping charges within 30 days are covered by us! To begin your return, please chat with our customer service team.

Refund Processing

Once we receive and inspect your return, we will email you to confirm that we have received it and to let you know whether your refund has been approved or rejected. If your refund is approved, we will process it immediately and apply the credit to your credit card or original method of payment within 5-10 business days.

The exact time it takes for the refund to appear on your account depends on your bank's policies.

Returns from 3rd party retailers

If you bought the Dessert Station or any other Dessert Station products from a different retailer, please refer to their return policy for assistance with returns. Amazon orders should be returned via Amazon.